There are many benefits in using content management software (CMS) to support content authoring and site management for both intranets and websites. These benefits can only be realized when the organization has developed a content management strategy and undertaken a rigorous analysis of the functionality that the CMS must provide, taking into account the Total Cost of Implementation of a CMS application. Information professionals will increasingly play an important role in developing content management strategies and managing intranets and websites, using their professional skills in carrying out information audits, identifying the information needs of users, and developing information architectures and metadata schemes.

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